Welcome to the DCB Information Technology webpage. Here you will find contact information for the IT team and resources pertaining to the IT department. Below is some brief information about the different programs and apps we utilize on campus. Click the app icon for more information. If you have any questions or need assistance, please reach out to us. Our team contact information is below.
Need Help? Submit a ticket!
Click the button to the right (or below on mobile) to submit a ticket. You can either open a general IT request ticket or submit a password reset request. If you have any questions feel free to email us at helpdesk@dakotacollege.edu
Quick Help Guide
Core Technology Services (CTS) - Staff & Faculty
CTS manages a lot of the online apps and services that the entire NDUS system utilizes. If there's an issue affecting any of those services you can get a status update at the link below. If you need to submit a ticket for a particular issue, you can follow the second link below.
Computer, Website, Network, DUO MFA, NDUS Account, Email or Phone Support
Contact Jacob Nelson for assistance
jacob.p.nelson@dakotacollege.edu
701-228-5429
Thatcher Hall Room 209
Printer & Teams Classroom Support
Contact Mike Leader for assistance
michael.leader@dakotacollege.edu
701-228-5418
Thatcher Hall Room 209
Blackboard Support for Students
Contact Stacy Allard for assistance
stacy.allard@dakotacollege.edu
701-228-5623
Nelson Science Center 115
NDUS Helpdesk for Students (After Hours Support)
- Reset your password
- Claim your NDUS account
- Access 24/7 Helpdesk
TeamViewer
TeamViewer allows us access to your computer so that we can provide remote computer troubleshooting.
DUO Mobile
DUO Mobile is a Multi-Factor authentication app designed to protect your NDUS and email account.
Office 365
Office 365 is your access to your email account and full featured Microsoft apps, like Word, Excel, & PowerPoint.
GlobalProtect
Palo Alto GlobalProtect is a virtual private network (VPN) agent that allows internet access to our internal resources.
Recommended Downloads
Mozilla Firefox
Firefox is the recommended Web Browser by the Dakota College Information Technology Department. It works best with the online resources that we use here on campus and online.
Respondus Lockdown Browser
The Lockdown browser is used for tests, quizzes, and exams for certain courses. If you need Lockdown Browser to take a test, click on the icon to download and install it to your computer.
Recommended Computer Specifications
We get asked often what computer specifications should someone look for when purchasing a new computer. There are many options out there and many laptops and desktops that will get the job done. If you follow our recommendations, you should end up with a computer that will last you several years without slowing down.
- CPU - Intel Core i3 or better OR AMD Ryzen 3 or better (central processing unit)
- RAM - 8GB of RAM or more (random access memory)
- SSD - 250GB or more (solid state drive)
- OS - Windows 11 or MacOS 13 Ventura (operating system)
- Built-in webcam for online classes
- 14" screen for best portability or a 15.6" screen for best usability
- Anticipate to spend at least $400-500+ on a laptop or a desktop
- Chromebooks will not work for online courses. We use specific software that is not compatible on ChromeOS.
Policies
Internal Use Resources
The Information Technology Team
Jacob Nelson
IT Support Director
701-228-5429
Thatcher Hall 209
Mike Leader
Help Desk Technician
3D Printer Technician
701-228-5418
Thatcher Hall 209
Jo Leader
IT Support Specialist
701-228-5419
Molberg 26