Computer Services

Welcome to the DCB Information Technology webpage. Here you will find contact information for the IT team and resources pertaining to the IT department. Below is some brief information about the different programs and apps we utilize on campus. Click the app icon for more information. If you have any questions or need assistance, please reach out to us. Our team contact information is below.

NDUS Helpdesk for Students

  • Reset your password
  • Claim your NDUS account
  • Access 24/7 Helpdesk

https://ndus.rightanswers.com/portal/ss/

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TeamViewer

TeamViewer allows us access to your computer so that we can provide remote computer troubleshooting.

Duo Mobile

DUO Mobile

DUO Mobile is a Multi-Factor authentication app designed to protect your NDUS and email account.

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Office 365

Office 365 is your access to your email account and full featured Microsoft apps, like Word, Excel, & PowerPoint.

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GlobalProtect

Palo Alto GlobalProtect is a virtual private network (VPN) agent that allows internet access to our internal file servers.

Quick Help Guide

 

Core Technology Services (CTS)

CTS manages a lot of the online apps and services that the entire NDUS system utilizes. If there's an issue affecting any of those services you can get a status update at the link below. If you need to submit a ticket for a particular issue, you can follow the second link below.

NDUS System Status Page

Submit a Helpdesk Ticket with CTS

 

Computer, Website, Dorm Network, DUO MFA, NDUS Account, or Email Support

Contact Jacob Nelson for assistance

jacob.p.nelson@dakotacollege.edu

701-228-5429

Thatcher Hall Room 209

 

IVN Classroom, Respondus Lockdown, Collaborate Ultra, Ally, or YuJa Support

Contact Mike O'Toole for assistance

michael.otoole@dakotacollege.edu

701-228-5601

Thatcher Hall Room 206

 

Printer & IVN Classroom Support

Contact Josephine Leader for assistance

josephine.leader@dakotacollege.edu

701-228-5419

Thatcher Hall Room 209

 

Blackboard Support

Contact Stacy Allard for assistance

stacy.allard@dakotacollege.edu

701-228-5623

Thatcher Hall
Academic Center for Excellence

 

Network, Server, or Phone Support

Contact Brad Gangl for assistance

brad.gangl@dakotacollege.edu

701-228-5418

Thatcher Hall Room 206

Recommended Downloads

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Mozilla Firefox

Firefox is the recommended Web Browser by the Dakota College Information Technology Department. It works best with the online resources that we use here on campus and online.

Respondus Lockdown Browser Download

Respondus Lockdown Browser

The Lockdown browser is used for tests, quizzes, and exams for certain courses. If you need Lockdown Browser to take a test, click on the icon to download and install it to your computer.

Recommended Computer Specifications

We get asked often what computer specifications should someone look for when purchasing a new computer. There are many options out there and many laptops and desktops that will get the job done. If you follow our recommendations, you should end up with a computer that will last you several years without slowing down.

  • CPU - Intel Core i3 or better OR AMD Ryzen 3 or better (central processing unit)
  • RAM - 8GB of RAM or more (random access memory)
  • SSD - 250GB or more (solid state drive)**
  • OS - Windows 10 or MacOS (operating system)
  • Built-in webcam for online classes
  • 14" screen for best portability or a 15.6" screen for best usability
  • Anticipate to spend at least $400-500+ on a laptop or a desktop
  • Chromebooks will not work for online courses. We use specific software that is not compatible on ChromeOS.

**Finding a computer with a SSD instead of a HDD (hard disk drive) is very important. A SSD can read and write 10x quicker and is not prone to mechanical failure. Your computer will run much better.

Technical Requirements

If you are enrolled in online courses you will be required to have the following technologies available to use for coursework.

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  • A  PC running Windows 10 is recommended
  • A Mac running OS X 10.6 Snow Leopard or better (10.14 Mojave is recommended)
  • Mozilla Firefox or Google Chrome for a web browser
  • Access to highspeed internet (DSL, Cable, Satellite, or Fiber)
  • A webcam and microphone is required for most classes
  • Office 365 is required and provided through your student email account
  • Tablets, phones, Chromebooks, and netbooks will not work for online courses

 

The Information Technology Team

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Josephine Leader
IT Support Specialist
701-228-5419
Thatcher Hall Rm. 209

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Jacob Nelson
Information Systems Specialist
701-228-5429
Thatcher Hall Rm. 209

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Brad Gangl
IT Director
701-228-5418
Thatcher Hall Rm. 206

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Michael O'Toole
Instructional Technology Coordinator
701-228-5601
Thatcher Hall Rm. 206