Receptionists perform clerical work, answer telephones, route and screen calls, greet and direct clients to the correct person/location, respond to inquiries from the public, provide information about the organization, sort and distribute incoming mail, and monitor the cleanliness of the work environment. The receptionist is usually the first person to greet visitors. Their appearance, smile, greeting, communication skills and professionalism are what provide the important “first impression” for clients. A pleasant demeanor and the ability to deliver friendly customer service during every client encounter is essential to this career.
This major prepares students to perform basic administrative support under the supervision of office managers, administrative assistants, secretaries and other office personnel. Instructional components include keyboarding, filing, general business correspondence, office equipment operations and communication skills.