Jacob Nelson


Jacob Nelson

IT Support Director
Information Technology
701-228-5429
Thatcher Hall Room 209

About Jacob

I am the IT Support Director for Dakota College. I started my IT career here at DCB in 2010 as a Desktop Support Technician. With the changing landscape and needs of IT, I was promoted to IT Systems Specialist in 2016. In 2024 I was finally promoted to the IT Support Director position. I have a passion for computers and technology. I enjoy setting up computer networks, building computer systems, and troubleshooting equipment when issues arise.

If I'm not at work, you can usually find me in the community either helping someone else with their IT needs, washing my car, or spending time with my young son. I have many hobbies that include listening to music, attending live concerts, collecting vinyl records, watching movies & TV series (the nerdier and funnier the better!) playing videos games, and off-roading on my ATV. 

Expertise & Responsibilities
  • NDUS Password Resets
  • Maintain & Update the Website
  • Maintain the Lab & Public Computers
  • Provide Technical Computer Support
  • Provide Remote Support via TeamViewer
  • Provide Dorm Internet Support
  • Computer Hardware Troubleshooting
  • Network Infrastructure Troubleshooting
  • Email Troubleshooting
  • Repair Student Devices
  • Malware Removal
Education

A.A.S. in Network Engineering, Dakota College at Bottineau (2009)

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