Spring 2019 Course Syllabi

Syllabus Instructor Information BOTE 209 Office Management (3 credits) Name Christy Jackson / Instructor Phone (701)240-5866 Email Address Christy.jackson@dakotacollege.edu Credentials MBA, Finance/American Military University/ Alexandria, VA BA-Child Development/American Military University/ Alexandria, VA Over thirty years of business management experience including corporate level, small business and entrepreneurship. Prerequisites: None Textbook  Procedures and Theory for Administrative Professionals Authors: Fulton-Calkins, Stulz ISBN: 978-1-11157586-1 Published by: Thompson/Southwestern Course Description This course is a study of office management concepts and technology, including office facilities development, office systems, human responsibilities. Course Objectives It is expected that students will:  Demonstrate knowledge of the latest office management procedures.  Know what constitutes professional appearance.  Use proper techniques for managing issues of consumer relations and employee relations  Examine, recognize and use proper techniques in telephone communications. To exhibit the knowledge and capacity to conduct oneself with appropriate action within varying situations.  Understand how to organize an office environment for efficiency and ergonomics.  Be familiar with office supplies, office equipment and costs.  Demonstrate the ability to recognize problems, and analyze, synthesize and evaluate data necessary to solve that problem.  Understand concepts of business etiquette and protocol.  Demonstrate the ability to communicate effectively in varying media.  Develop an understanding of cultural differences in the business environment.  Apply the concepts presented in the course by completing assigned activities.