Spring 2019 Course Syllabi

Dakota College at Bottineau Course Syllabus Course Prefix/Number/Title: PSYC 100—HUMAN RELATIONS IN ORGANIZATIONS Number of Credits: 3 semester hours Pre/Co-requisites: None Course Description: Psyc 100 Human Relations in Organizations This course examines the importance of human relations and professional development. Students are provided the opportunity to achieve a deepened sense of awareness of themselves and others. This understanding is applied to human relations at home and on the job. The topics covered include the impact of personal and organizational values, motivation, attitudes, self-awareness, individual differences, goal setting, conflict management, diversity, cultural awareness and communications, and stress management. Course Objectives: Upon successful completion of this course, the student should be able to: 1. Explain the nature, purpose, and importance of human relations in an organizational setting. 2. Identify major developments in the workplace that have given new importance to human relations. 3. Identify major forces influencing human behavior at work. 4. Understand the historical development of the human relations movement. 5. Identify seven basic themes that serve as the foundation for effective human relations. 6. Understand the communication process 7. Identify and explain the filters that affect communication. 8. Identify ways to improve personal communication, including non-verbal and developing listening skills. 9. Learn how to effectively communicate through technology. 10. Define self-esteem; understand how it is developed, individual characteristics, and ways to raise it. 11. Understand how personal values are formed, value conflicts, making ethical decisions, and corporate crime. 12. Understand employee attitudes, the ways people acquire attitudes, attitudes employers value, how to change your attitudes and the attitudes held by others, and organization adjustments to develop positive attitudes. 13. Explain the importance of professional presence and first impressions, image projection, and etiquette. 14. Understand diversity, discrimination, cross-cultural interactions, organizational cultures that value diversity, and affirmative action as it relates to the United States. 15. List and describe the causes of conflict, assertiveness skills, negotiation skills, the resolution process, emotions influencing behavior, emotional development, dealing with anger, and emotional control. 16. Understand positive reinforcement, expectancy theory, TA. Theory X/Y, and the Hierarchy of Needs theory as they apply to motivating people. Understand how a positive, nurturing person can influence coworkers, the skills and behaviors necessary for mentoring, coaching, and training. Identify interpersonal styles. 17. Develop positive political skills through the rules of business etiquette, building relationships with managers, coworkers and other work associates and diverse communities. 18. Identify the attitudes, values, skills, and techniques that affect productivity including procrastination, time wasters, stress, burnout, and how to manage stress effectively. Instructor: Professor Russ Gagnon, 852-3463, not after 9 p.m. Office: Minot Campus Administration Building Room 160 Office Hours: M-F 9:00 a.m. to 4:00 p.m. and by appointment when not in class. Phone: 800-777-0750 ext:4338 or 701-858-4338, Fax: 701-858-4232, Email: russ.gagnon@ndus.edu Textbook(s): Human Relations Interpersonal Job-Oriented Skills, by DuBrin, ISBN-13: 978-0-13-350682-2 and Self-Assessment Library Insight into Your Skills, Interests, and Abilities version 3.4 ISBN-13: 978-0-13- 608375-7.