BOTE 209 - Office Management
3 Semester Hour Credits

Course Description: This course is a study of office management concepts and technology, including office facilities development, office systems, human relations, office ethics and etiquette and various administrative duties and responsibilities.

Schedule: Fall and spring semesters. This course follows the traditional on-campus schedule for beginning and ending dates.

Delivery Method: Online. Students are not expected to come to the campus at any time.

Prerequisite Courses: None..

Instructor: Christy Jackson; email: christy.jackson@dakotacollege.edu

Textbook: Fulton-Calkins, Stulz. Procedures and Theory for Administrative Professionals. Thompson/Southwestern. ISBN: 0-538-72740-3

Other Materials: None

You can order your books through the DCB Bookstore.

Course Objectives: It is expected that students will be able to:

• Demonstrate knowledge of the latest office management procedures.
• Know what constitutes professional appearance.
• Use proper techniques for managing issues of consumer relations and employee relations.
• Examine, recognize and use proper techniques in telephone communications. To exhibit the knowledge and capacity to conduct oneself with appropriate action within varying situations.
• Understand how to organize an office environment for efficiency and ergonomics.
• Be familiar with office supplies, office equipment and costs.
• Demonstrate the ability to recognize problems, and analyze, synthesize and evaluate data necessary to solve that problem.
• Understand concepts of business etiquette and protocol.
• Demonstrate the ability to communicate effectively in varying media.
• Develop an understanding of cultural differences in the business environment.
• Apply the concepts presented in the course by completing assigned activities.

Work Expectations:

• Students will complete all assignments in a professional manner.
• Assignments are graded as the instructor deems appropriate.
• Work completed is expected to be the student's own. Any instances of plagiarism will result in significant grade reduction.
• Assignments will consist mainly of essay-type questions. Answers will be submitted to the instructor via Microsoft Word through the course assignments link; other assignments will be submitted through course discussions.
• Assignments must be submitted by designated due dates or students will receive significant point reductions.

Exams - Policies & Procedures:

• Exams are given and taken on the Internet. Students receive immediate feedback on scores earned on all exams except the final exam. Final exam scores are given to students after grades are submitted to the registrar's office.
• Exams are available to students on a given date between certain hours of the day or evening. Exams will be presented on a timed basis. When the time allowed for a student to take an exam expires, the exam will automatically turn off and the exam will be scored.
• Exams may be taken at any computer with Internet access. Hence, students need to set up or select an environment conducive for testing. (e.g. distraction-free area at home, a computer lab in a library, etc.)
• Exams are not proctored. Students may use their books and/or notes while taking them.
• Exams may consist of multiple choice, true & false, matching and short essay questions.

Technology Required: Click here to view our technology required page.